Field Service Management

✔ Reliable field service solution
✔ More jobs completed with the same field team
✔ Higher first-time-fix rate

    Helping service organisations grow in their development and continually improve the performance of their field workforce. That is our mission.

    Our field service solution Sigmax Connect is the foundation for success in every field service operation. Because when an engineer arrives on time, has the right materials and first-time-fix becomes the rule rather than the exception, everyone wins. With Sigmax Connect, the engineer completes their shift fully up to date.

    Connect, our field service solution

    With Sigmax Connect, your field service team works more efficiently. Thanks to our mobile application, the engineer always has the right information at hand. Processes are automated as much as possible, meaning the engineer has to carry out far fewer administrative tasks. This allows him to focus on what truly matters: making customers happy.

    See what Connect can do for you

    Sigmax Connect: the foundation for success in field service

    • Standard software
      Our field service solution is standard, yet fully configurable to suit your specific processes. This ensures optimal support for the way your organisation works.
    • Online & offline working
      We understand that an engineer sometimes works in locations without network coverage. With Sigmax Connect, they can continue working without interruption and no data is lost.
    • Stable & reliable
      Our customers rate the reliability of Sigmax Connect with a 9. You can always depend on us.
    • Seamless integration
      A harmonious IT landscape is essential. Our solution integrates seamlessly with all ERP and planning systems.

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    We helpen uw serviceorganisatie verder met deze thema's:

    Become a partner?

    Do you implement ERP solutions based on the Microsoft Dynamics platform? Expand your offering with Sigmax Connect, our field service solution. Sigmax Connect integrates seamlessly with Microsoft Dynamics thanks to its proven integration. This allows you to focus on what you do best, while still delivering a complete solution that supports your customers throughout the entire service process. Our solution has been used for over 16 years by satisfied customers in the service sector.

    Read more about partnerships

    About us

    Stability and reliability are key values for us. From our own dedicated product team in Enschede, we develop Connect — and we’ve been doing so for sixteen years. We work in sprints and release a new version every two weeks. This allows us to respond quickly to current developments and the need for new standard functionalities.

    Read more about our approach

    Curious about the opportunities for your service organisation?

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      Sigmax successful case studies

      Case

      Bluace

      Innovation through standardisation. That’s what ERP implementation partner Bluace stands for. Based on the Microsoft Dynamics 365 Business Central platform, the Rotterdam-based organisation helps service organisations digitise and standardise operating processes. In order to help organisations not just with an ERP system but also with the digital processing of service orders, Bluace set out to find a partner in the field of field service software. Sigmax turned out to be the perfect match.

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      Case

      Duijvelaar Pompen

      With more than 335 employees and a production capacity of 100.000 pumps per year, Duijvelaar Pompen is the market leader in centrifugal pumps and pressure boosting installations for drinking water and process water applications. To guarantee optimal service, the 50 technicians at Duijvelaar Pompen have been using Connect, the field service software from Sigmax, for nine years.

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      Case

      FLS VISITOUR

      A good planning process is essential for service organisations. That is why our field service solution Connect integrates with a large number of planning systems, including FLS VISITOUR. The tasks scheduled in the planning solution from FLS are handled digitally through Connect’s mobile application.

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      Case

      Gamko

      Gamko has been a household name in hospitality refrigeration for over 60 years. All production takes place entirely in the Netherlands, with its own factory in Etten Leur. Gamko designs, produces, delivers, installs and maintains its refrigeration systems fully in house. Their 18 field technicians have been working with Connect, the field service solution from Sigmax, since 2019.

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      Case

      Motrac

      Quality and a high level of service are characteristics that perfectly describe Motrac, a full service provider of internal logistics solutions and, in Belgium, also cleaning solutions. To successfully carry out repairs, maintenance and inspections, the 240 service employees of Motrac Intern Transport in the Netherlands and Motrac nv in Belgium use Connect, the field service software from Sigmax. Motrac and Sigmax have been working together since 2013, and in recent years this partnership has resulted in a stable solution for the entire field service organisation.

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      Case

      ORTEC

      ORTEC has been a well known name in planning software for over 40 years. With 1,000 employees and offices worldwide in 13 countries, they are the experts in efficient planning. And optimal planning is essential for service organizations. That’s why Sigmax and ORTEC have been working together for over eleven years to achieve the same goal: to make service organizations work as efficiently as possible.

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      Case

      Veld Koeltechniek

      Producer and supplier of cooling and freezing solutions Veld Koeltechniek chooses a best of breed solution with Sigmax and ORTEC. “With this combination, we have found optimal support for our work processes. This technical advancement will certainly also help in the recruitment and selection of new employees,” says Kees Kuiperije.

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      Case

      Volta Limburg

      With over 60 service technicians, energy supplier Volta Limburg ensures the daily warmth comfort of over 120,000 end customers. In order to move away from all paper forms, they sought software that could facilitate the transition to complete digitization. Sigmax’s field service software proved to be a perfect match.

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